SHIPPING AND RETURN POLICY
All sales are final. All returns for warranty must have prior approval and be accompanied by a Return Authorization number (RA) to ensure proper credit. Transportation charges must be prepaid on returned warranty goods. C.O.D. returns will not be accepted. Upon inspection and confirmation of defect, merchandise will be repaired and returned prepaid or purchase price credited if under warranty. All other returns are subject to a 20% restock fee. All parts and accessories returned are subject to a 40% restock fee. Any deviation from above merchandise returns must be pre-approved. Prices, product listings, line drawings, catalog sizes, weights and manufacturing details are subject to change without notice. No person is authorized to modify the foregoing conditions of sale. Contact our Customer Service Department at 877-708-4787 for further information.
Agri-Cover, Inc. offers a variety of shipping options: NEXT DAY AIR, 2ND DAY AIR, 3 DAY SELECT and STANDARD GROUND.
These shipping options are currently available in select areas (check UPS.com to see if your zip code/postal code qualifies for express shipping). The shipping times depend on the type of shipping option chosen. Agri-Cover, Inc. offers free ground shipping anywhere within the continental US on online orders only of $50.00 or more, not including taxes. ALL orders called in will be charged freight. Canadian customers are responsible for all shipping fees, brokerage fees and applicable taxes. Same day shipping applies to orders placed before 12:30 PM (CST) on regular business days (Monday through Friday). Orders placed after 12:30 (CST) ship within 24 hours. Items purchased during an inclement weather event or holiday seasons may take 1-2 days longer than usual.
All orders ship Monday through Friday, excluding the following holidays: NEW YEAR'S DAY, MEMORIAL DAY, 4TH OF JULY, LABOR DAY, THANKSGIVING, and CHRISTMAS.
RETURN PROCEDURE FOR WARRANTY GOODS
Product warranty begins at the date of manufacture unless accompanied by proof of purchase. Warranty items returned to Agri-Cover, Inc. will require a Return Authorization number (RA) obtained by calling our Customer Service Department at 877-708-4787. If you leave a message, include order number, a phone number or an email address and we will contact you within 1-2 business days. The Customer Service Representative contacting you will have further instructions for your easy return. Agri-Cover, Inc. does not automatically generate RA's online. Shipments without prior authorization or without a valid RA number clearly posted on the outside of the box will be refused.
EXCHANGES / REPLACEMENTS
Because of the custom nature of our products, we do not process exchanges in the traditional manner. A returned warranty product is not directly exchanged for another product in our inventory. Instead, we credit you for the initial order (returned item less any applicable fees, including restock and freight) and charge you for a new order (the replacement item). In any event, we reserve the right to replace defective parts instead of a full replacement. If you request an item be replaced, we will ship your new item after we receive and process your returned product. Please allow 5-10 business days to process and return once product has arrived at our warehouse. Items to be replaced and sent to us without a proper RA number will be refused.
CHANGES TO ORDERS AND CANCELLATIONS
In the event your order needs to be altered or canceled call our Customer Service Department at 877-708-4787. We will do all we can to accommodate your request prior to the order being processed. Any order canceled after order confirmation is subject to a 20% restock fee.